Care Team
Care Team Customer Support Specialist
Be a calm, helpful point of contact for people navigating their benefits. Listen carefully, organize the next step, and follow through with the right team.
SH360-CARE-001
What you’ll contribute
Listen to employee and client questions and clarify the help being requested.
Guide people to approved benefits resources and support channels.
Document interactions accurately using approved systems.
Coordinate follow-up and escalate coverage, clinical, or administrative questions to the responsible team.
Handle personal information responsibly and stay within the scope of the role.
What you’ll bring
Clear written and verbal communication.
Patient, respectful customer service and attention to detail.
Ability to organize follow-up and learn digital workflows.
Sound judgment about privacy and when to ask for help.
Role details
Employment classification, compensation, schedule, location, and hiring eligibility must be confirmed for this specific role. Employee and independent-contractor terms are distinct. Agent-specific support is not a promise of benefits for other positions.
Location
To be confirmed by recruiting.
Work arrangement
To be confirmed by recruiting.
Eligible hiring locations
To be confirmed by recruiting.
Schedule
To be confirmed by recruiting.
Employment classification
To be confirmed by recruiting.
Compensation details
To be confirmed by recruiting.
Licensing requirements
Role-specific requirements will be confirmed by recruiting. This is a customer-support role, not an authorization to provide regulated insurance or clinical advice.
Introduce yourself.
Your selected position is carried into the application below. Questions are tailored to this role. Online submissions will open once private recruiting intake is configured and tested.