Primary & Virtual Care connects people with available urgent, primary, and mental-health resources—with navigation to help them get started.
Available ongoing care relationships.
Non-emergency access where supported.
Connect with available licensed professionals.
Specific services, eligibility, provider access, hours, fees, and clinical appropriateness vary by program.
Access available clinicians for appropriate non-emergency needs.
Connect with available ongoing primary-care resources.
Understand resources for preventive health and routine care.
Find available mental-health services and plan resources.
Help understanding the next step and where to go.
Available education and clinical resources depend on the selected program.
Where available, clinical evaluation determines suitability. Medications and outcomes are not guaranteed.
Virtual care can improve access and convenience when implemented with clear clinical expectations. Services are delivered by licensed providers where available and appropriate. Virtual care is not appropriate for emergencies and availability can vary by jurisdiction and plan design.
A distributed workforce has long in-person wait times for routine concerns. Virtual care strategy can expand access while clarifying emergency and escalation boundaries.
Validate: map workforce needs and virtual care readiness constraints.
Configure: align covered services, communication scripts, and support routing.
Adopt: launch with practical FAQs and periodic utilization review.
No. Clinical appropriateness and service availability vary by provider judgment, plan, and jurisdiction.
No. Emergency situations require emergency services.
Licensed provider participation is required where services are offered, subject to jurisdictional rules.
Use designated secure channels and avoid posting personal medical details in public forms.
If you need support, use secure support channels. For privacy, do not submit sensitive personal medical details through public forms.